What is the unified emergency and ambulance services number in Jordan?

In the Hashemite Kingdom of Jordan, the unified number for ambulance and emergency services is 911. This number is the central contact point for all situations requiring urgent intervention, including requests for ambulances, fire incidents, and security reports [3] [4]. This system is designed to ensure rapid response and minimize response time in critical situations; therefore, it should only be called in emergencies that threaten life or public safety [4].

When should you call 911?

Do not hesitate to call 911 when a situation is life-threatening or could lead to serious health complications if not addressed immediately. Symptoms that require urgent medical assistance include:

• Difficulty breathing or severe shortness of breath.
• Severe chest pain or discomfort lasting for more than two minutes.
• Severe bleeding that cannot be controlled or stopped.
• Loss of consciousness or sudden fainting.
• Sudden change in mental status, such as acute confusion, difficulty waking, or strange behavior.
• Spinal or head injuries resulting from car accidents.
• Stroke symptoms such as sudden weakness, slurred speech, or blurred vision.
• Serious burns, poisoning, or smoke inhalation [2].

Important instructions when calling the emergency center

When contacting the operations and control center via 911, remember that the goal is to convey information accurately and quickly to ensure necessary assistance arrives. Follow these tips:

• Try to stay calm so you can communicate information clearly.
• Stay completely focused on the questions from the emergency dispatcher; they are asking to obtain essential information to save the situation, so avoid wasting time on unnecessary, peripheral details [4].
• Follow the dispatcher's instructions precisely; they may guide you to perform first aid, such as CPR if needed, until medical teams arrive [2] [4].
• Do not end the call until the emergency dispatcher tells you to do so [4].

Preparing for emergencies in Jordan

Preparation plays a pivotal role in successfully dealing with crises. You can enhance your readiness by:

• Saving the 911 number in your phone's memory and in visible places at home so that everyone, including children, can access it when needed [2] [4].
• Downloading the "Amn 911" application from official stores to utilize electronic emergency services and receive important notifications [4].
• For the deaf and hearing impaired, a dedicated service is available via the (Deaf JO 114) video call application for emergency services, designed exclusively for this group to ensure effective communication [3] [4].
• For more details on how to prepare, you can view Ambulance and Emergency Services in Jordan: A Comprehensive Guide for Contact and Preparation (Arabic).

Please note that 911 is strictly for emergency situations. Misusing it or calling for pranks hinders rescue teams and puts others' lives at risk; it must be used responsibly [4].

Medical references

• Recognizing medical emergencies
• مديرية الأمن العام - تواصل معنا
• مديرية الأمن العام - فلاشات توعوية